Support Contract Management

FOREFRONT is a leading global provider of technology infrastructure solutions for Fortune 1000 companies, aiding in bridging the gap between technology infrastructure and business strategy. We serve the complete technology lifecycle, including assessment, design, integration, and support services. We offer our customers unparalleled expertise, exceptional service, and technology from best-of-breed partners. Our strong network of provider partners includes Oracle/Sun Microsystems, EMC, Cisco, IBM, Symantec, Hitachi Data Systems, VMware and others.

SMART Plus

If you want to analyze, plan and make your work more productive then smart plus is the right solution for you. Smart plus is the right tool in your hand, if you want to keep yourself ahead of your competitors.

It will give you the power to access all of your software patches, hardware replacement as well as web documentation. We are providing customized support to our clients. Just call FOREFRONT smart plus service desk and get what you want. We have created support desk by using ITIL framework, which means problem identification and issues resolution is just round the corner. We are committed to take your business to another level.

Our Approach

Our team is one of the best in the business because of its technical expertise and advanced technology
training. We listen to our clients’ needs and requirements, followed by the brain storming session,
so that we can provide the right solutions. We have a group of close knit experts, and they are not
only driven by the common vision and thought, but also, encourage one another to perform with a sense
of commitment. Our holistic approach will definitely improve your business efficiency and effectiveness

FOREFRONT makes it a point to meet objectives and performance targets because we believe in long-term
relationship. Our core values are, communication, teamwork, complete understanding of the needs and
requirements of the client, expertise followed by partnership. We are here to build enduring relationship
with the client by providing them superior service, trust and integrity. We have an IT infrastructure
library, which goes a long way in improving the efficiency; reduces risks and improve the effectiveness of IT services in the
organization. Nobody can deny the fact that every client has specific needs, this is the reason why we
provide tailor made solution to our client. We are a name to reckon with because of the following:

  • Collaborative approach
  • Teamwork
  • Communication (No communication gap)
  • Expertise
  • Partnership
  • Integrity
  • Hassel-free Services

Trusted Advisors

The trust of our customers is the key to our success. As trusted advisors, FOREFRONT professionals build strong and lasting relationships with customers by listening, understanding what is needed and by identifying the correct technology to resolve the customer’s pain points and technology challenges.

The value of what we do stems not only from our ability to analyze and advise, but also to deliver expert implementation and ongoing support. We move quickly to respond and simplify complex technology solutions.

Our Business Approach

  • We understand Hybrid IT setups and we are cost obsessed and drive a war against infrastructure inefficiency. Our business-led approach to IT managed services is based on our ‘assess, recommend and act’ principles and is designed to:

  • Provide transparency and visibility of your IT services by identifying inefficiencies and bottlenecks before establishing performance metrics.

  • Create a single point-of-contact for operational management of the IT enterprise for enhanced user experience.

  • Reduce manual work and human error for better response and fix time for incidents and requests
    your business priorities.

  • Business and IT alignment: your business strategy will drive your IT function which in turn ensures you accomplish your business goals and Reduced risk through standard.

  • Implement a reporting solution for transparency into internal IT operations and the supplier(s). This allows intense focus on key issues and opportunities.

  • Improved end-user experience: continuously identifying improvement opportunities and driving service and delivery metrics