Effectively manage IT operations and services through a transparent and consistent platform for managing IT services across suppliers, business units and geographies
Category: Benefits
Sustained Service Improvements and Governance
Establish a culture of continuous service improvements by leveraging methodologies such as Lean and Six Sigma. Enable standardized and holistic IT governance using frameworks such as COBIT
Enhanced Productivity
Improve end-user experience and productivity with powerful self-help features, and automated and integrated service catalogues
Optimized Operations
Ensure the stability and predictability of IT services With reliable and consistent performance, reduce service downtime and the total cost of ownership (TCO)