Consulting: Enables strategic ITSM initiatives through business integration planning, benchmarking, and assessment services based on best practices.
Service transition and standardization: Includes requirement analysis, design, development and implementation of processes and a tools platform with clear ownership and accountability.
Service assurance and transformation: Encompasses a process sustenance model and quality assurance framework including transformational initiatives.
Service management integration: Establishes a robust service management integrator framework to monitor and track SLA, process and security compliance. It facilitates building and sustaining a robust Enterprise Service Management (ESM) tools platform to support multi-tenancy models.
Customer experience management: Involves the application of a scientific approach to understand customer expectations and bridge the gap between quality of service and experience.