Benefits

  • Optimized operations: Ensure the stability and predictability of IT services With reliable and consistent performance, reduce service downtime and the total cost of ownership (TCO)
  • Enhanced productivity: Improve end-user experience and productivity with powerful self-help features, and automated and integrated service catalogues
  • Sustained service improvements and governance: Establish a culture of continuous service improvements by leveraging methodologies such as Lean and Six Sigma. Enable standardized and holistic IT governance using frameworks such as COBIT
  • Improved operational transparency: Effectively manage IT operations and services through a transparent and consistent platform for managing IT services across suppliers, business units and geographies